Privacy Statement
Effective Date: May 26, 2026
Crawlspace Depot, LLC ("Crawlspace Depot," "we," "us," or "our") respects your privacy. This Privacy Statement explains how we collect, use, disclose, and protect information when you visit crawlspacedepot.com, create an account, place an order, contact us, use our chat or customer service tools, subscribe to our communications, or otherwise interact with us.
This Privacy Statement applies to information collected through our website, ecommerce platform, customer service channels, email communications, text messages, and related business systems.
Information We Collect
We may collect the following categories of information:
Information You Provide
- Contact information, such as name, company name, billing address, shipping address, email address, and phone number.
- Account information, such as login credentials, account preferences, saved addresses, order history, and contractor account information.
- Order and transaction information, such as products purchased, quantities, pricing, shipping details, returns, refunds, tax information, and related order records.
- Customer service information, such as questions, messages, chat transcripts, support tickets, product inquiries, project details you choose to provide, and communications with our staff.
- Marketing preferences, such as email subscription status, communication preferences, and responses to surveys or promotions.
Information Collected Automatically
When you visit our website or interact with our emails, we and our service providers may automatically collect information such as:
- IP address, device type, browser type, operating system, referring pages, pages viewed, search terms, links clicked, and date/time of activity.
- Product browsing activity, including products or collections viewed, items added to cart, checkout activity, and abandoned cart information.
- Email engagement data, such as whether an email was opened, links clicked, and related communication activity.
- Cookie, pixel, and similar tracking information used for site functionality, analytics, advertising measurement, fraud prevention, and marketing personalization.
Payment Information
Payment information is processed by third-party payment processors. We do not store full credit card numbers on our systems. Payment processors may collect and process payment card details, billing information, transaction identifiers, and fraud-prevention information according to their own security and privacy practices.
How We Use Information
We may use information for the following purposes:
- To operate our website and ecommerce store.
- To create and manage customer accounts.
- To process orders, payments, shipping, returns, refunds, tax calculations, and customer service requests.
- To communicate about orders, account activity, product questions, support requests, delivery updates, policy changes, and other service-related matters.
- To provide customer service through phone, email, chat, text messaging, support tickets, or other communication channels.
- To send email marketing, promotions, product updates, buying guidance, and other communications when permitted by law and your preferences.
- To personalize website content, email content, product recommendations, reminders, and marketing messages based on your account, order history, browsing activity, cart activity, product views, and email engagement.
- To evaluate website performance, advertising performance, customer behavior, product interest, and campaign effectiveness.
- To analyze business performance, improve operations, evaluate products and services, forecast demand, review customer trends, and support internal reporting, planning, and decision-making.
- To detect, prevent, and investigate fraud, security incidents, misuse, unauthorized access, or other harmful activity.
- To comply with legal, tax, accounting, regulatory, and business recordkeeping obligations.
- To enforce our Terms of Use, Standard Terms and Conditions of Sale, and other applicable policies.
Cookies, Pixels, and Similar Technologies
We use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, keep carts and accounts functioning, measure site and marketing performance, understand how customers use the site, and personalize communications.
These technologies may be used by us and by service providers that help us with ecommerce operations, analytics, advertising, email marketing, customer communications, fraud prevention, and site performance.
You can usually adjust cookie settings through your browser. Blocking some cookies may affect website functionality, account access, cart behavior, checkout, or other features. You may also be able to opt out of certain advertising or analytics tracking through tools provided by your browser, device, advertising platforms, or analytics providers.
Email and Marketing Communications
If you subscribe to our email list, create an account, place an order, request information, or otherwise provide your email address, we may send transactional messages and, where permitted, marketing communications.
Transactional messages may include order confirmations, shipping updates, account notices, support responses, and other service-related communications.
Marketing messages may include product information, buying guidance, promotions, reminders, recommendations, and related Crawlspace Depot content. We may personalize these messages using information such as order history, browsing activity, product views, cart activity, account type, location, and email engagement.
You can unsubscribe from marketing emails by using the unsubscribe link included in the email. Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages when needed.
Text Messaging and Chat
If you provide a phone number for customer service, chat, order support, or another business purpose, we may use that number to respond to your request, continue a support conversation, provide service-related updates, or send messages related to your interaction with us.
If a chat conversation cannot be completed while you are online, we may create a support ticket or continue the conversation by text message if you provided a phone number for that purpose.
We do not send marketing text messages unless you have provided any consent required by law. If we offer marketing text messages in the future, those messages will include opt-out instructions, such as replying STOP.
AI, Automation, and Internal Analysis Tools
We may use automated tools, including AI-assisted chat, customer service systems, internal analytics tools, reporting systems, and business operations tools, to answer questions, route requests, create support tickets, summarize conversations, analyze business performance, review customer trends, and help our staff respond or operate more efficiently.
These tools may process information you provide during a chat or support interaction, along with related account, order, product, website activity, or business information needed for the applicable purpose. If an automated tool cannot resolve your request, the conversation may be routed to our office staff for follow-up.
When we use third-party AI or automation service providers, we use them to support our business operations. We do not intentionally provide personal information to third-party AI tools for the purpose of training publicly available AI models.
How We Disclose Information
We may disclose information to the following categories of recipients:
- Ecommerce platform and website service providers that host, operate, maintain, or support our website and online store.
- Payment processors, fraud-prevention providers, tax calculation providers, and financial service providers.
- Shipping carriers, freight providers, fulfillment partners, suppliers, and other parties involved in processing or delivering orders.
- Email marketing, customer communications, chat, SMS, support ticketing, and customer relationship service providers.
- Analytics, advertising, measurement, personalization, and performance service providers.
- IT, security, hosting, cloud infrastructure, data storage, backup, and business operations service providers.
- Professional advisors, such as attorneys, accountants, auditors, consultants, and insurers.
- Government authorities, courts, regulators, law enforcement, or other parties when we believe disclosure is required or appropriate to comply with law, protect rights, prevent fraud, enforce our policies, or protect the safety of our customers, business, or others.
- Successors or potential successors in connection with a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction.
We do not sell personal information. We disclose information to service providers and business partners only as needed for business, operational, legal, marketing, analytics, security, payment, fulfillment, or customer service purposes.
Data Retention
We keep information for as long as reasonably necessary to operate our business, provide services, fulfill orders, maintain accurate records, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.
Retention periods vary depending on the type of information, the purpose for collection, legal requirements, and operational needs. For example, order and transaction records may be retained for accounting, tax, warranty, returns, fraud prevention, and business recordkeeping purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. No website, system, transmission, or storage method can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account login credentials and for restricting access to your account.
Your Choices and Privacy Requests
Depending on where you live and the laws that apply, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain marketing communications or certain uses of personal information for targeted advertising or similar purposes.
To submit a privacy request, contact us at:
Crawlspace Depot, LLC
2115 Frank Bird Blvd.
Rockford, TN 37853
Email: admin@crawlspacedepot.com
Phone: 1-888-331-9991
We may need to verify your identity before processing certain requests. We may decline or limit requests where permitted by law, including when information must be retained for order fulfillment, tax, accounting, fraud prevention, legal compliance, dispute resolution, security, or other legitimate business purposes.
To opt out of marketing emails, use the unsubscribe link in the email. To opt out of marketing text messages, follow the instructions included in the message, if applicable.
Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, payment services, shipping services, manufacturer websites, videos, social media pages, or other external resources. We are not responsible for the privacy practices, content, or security of third-party websites or services. Their privacy policies apply to information they collect.
Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete the information if appropriate.
Changes to This Privacy Statement
We may update this Privacy Statement from time to time. When we make changes, we will update the effective date above. Your continued use of our website or services after an updated Privacy Statement is posted means the updated statement applies to your use going forward.
Contact Us
If you have questions about this Privacy Statement or want to submit a privacy request, contact us at:
Crawlspace Depot, LLC
2115 Frank Bird Blvd.
Rockford, TN 37853
Email: admin@crawlspacedepot.com
Phone: 1-888-331-9991